Effective from: July 2025
The Working Dog Clinic
We take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK data protection laws.
1. Who we are
The Working Dog Clinic is an independent veterinary service based in North Lincolnshire. We are the “data controller” for the purposes of data protection legislation, which means we decide how your personal data is used.
2. What information we collect
When you register with us or contact the clinic, we may collect the following information:
Your name and contact details (e.g. phone number, address, email)
Details about your animals (e.g. breed, age, medical history)
Payment and billing information
Notes from consultations and treatments
Legal documents required for services (e.g. tail docking certificates, breeding declarations)
We may also collect limited information from visitors to our website, including basic analytics and enquiry form submissions.
3. How we use your information
We use your information to:
Provide veterinary care and services
Contact you about appointments or updates
Issue documentation (e.g. certificates, prescriptions, invoices)
Comply with legal and regulatory requirements (e.g. RCVS, VMD, DEFRA)
Maintain accurate clinical records
We do not use your information for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for advertising.
4. How we store your information
Your data is stored securely, either digitally using password-protected systems or physically in locked filing systems. Access is limited to clinic staff involved in your care.
We keep client records for as long as is necessary to fulfil veterinary, regulatory, and legal obligations. After that, we securely delete or destroy your information.
5. Sharing your information
We may share information with:
Referral vets, labs or specialists (if clinically relevant)
Regulatory bodies such as the RCVS or VMD (if required by law)
Payment processors or insurers (when authorised by you)
We will never share your information unnecessarily, and always with your care or legal compliance in mind.
6. Your rights
Under UK GDPR, you have the right to:
Access the data we hold about you
Request corrections to inaccurate information
Request deletion of your data (in certain cases)
Object to or restrict how your data is processed
Lodge a complaint with the Information Commissioner’s Office (ICO)
If you’d like to exercise any of these rights, please contact us directly (details below).
7. Contact us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
The Working Dog Clinic
📧 theworkingdogclinic@gmail.com
📞 07429 590964
8. Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.